Szkolenie: ITIL® 4 Foundation with exam
The course covers the best practice framework of ITIL 4 at a foundational level. Students will learn about the service value system (SVS), the four dimensions of service management, the service value chain, the 7 guiding principles, and service management practices. ITIL 4 is a non-prescriptive, industry best practice providing a vendor-neutral, technology-agnostic framework to address service management challenges by reshaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps. HU0C1S
- Trenerzy praktycy
- Kameralne grupy
Czas trwania szkolenia:2 dni (16h)
Kod kursu:HU0C1S
ITIL® 4 Foundation with exam
Cele szkolenia
Explain the four dimensions of service management and how the four dimensions are used to underpin a balanced focus in value creation
Describe the service value system (SVS) and how the SVS ensures value is cocreated with the business
Understand and implement the ITIL service value chain
Gain the knowledge necessary to prepare and take the ITIL 4 Foundation certificate examination
Dla kogo?
Business managers, business process owners, or any business person interfacing with IT organizations
Individuals new to ITIL, who require a fundamental overview of the ITIL 4 framework and how to apply the service management concepts to create value for customers
IT professionals already working with ITIL best practices, and want to advance their knowledge of the new service management practices in ITIL 4
Other individuals working in parts of the IT organization, including: IT staff supporting large, complex and hybrid data centers, interested in improving speed, quality and cost of IT services IT vendors, suppliers, and partners; IT managers and IT executives Individuals working in other parts of IT (digital, product, development, security)
Zalety
IDC MarketScape leader 5 years running for IT education and training
Recognized by IDC for leading with global coverage, unmatched technical expertise, and targeted education consulting services
Key partnerships with industry leaders OpenStack®, VMware®, Linux®, Microsoft®, ITIL, PMI, CSA, and SUSE
Complete continuum of training delivery options—self-paced eLearning, custom education consulting, traditional classroom, video on-demand instruction, live virtual instructor-led with hands-on lab, dedicated onsite training
Simplified purchase option with HPE Training Credits
The "ITIL® 4 Foundation with exam" course is offered by HPE Poland ATO/AEO of AXELOS Limited. "ITIL® 4 Foundation with exam" is a registered trade mark of AXELOS Limited. All rights reserved
Wymagania
There are no specific prerequisites for this training.
Additional study time outside of the classroom will be required to prepare for the certification exam.
W cenie otrzymasz:
Materiały szkoleniowe
Potwierdzenie uczestnictwa w szkoleniu
W przypadku szkolenia w trybie stacjonarnym zapewnimy Ci również lunch oraz sprzęt niezbędny do nauki
